Terms of Use / Terms & Conditions

By placing an order online, you agree to adhere to these Terms & Conditions.

Orders

Orders need to be placed online by the designated time each week to be included in the following week’s delivery. Please view our Delivery info in FAQ’s for our current cut off times.

No minimum order quantity is required to place an order. The Delivery and Handling fee is set as a flat rate regardless of order size.

We may use your personal information such as phone number & email address to contact you to clarify anything about your order.

Delivery Policy

Nourishment To Go is unable to supply or adhere to a specific delivery time within the stated delivery window. All orders will be delivered between 9am – 12pm Mondays, or as specifically stated throughout the NTG pages. Due to unforeseen circumstances where an order cannot be delivered during the stated delivery window, the customer will be contacted immediately.

Where a public holiday falls on a Monday, orders will be delivered on the Tuesday. This will be stated in the banner at the top of the NTG landing page when applicable.

A delivery address cannot be altered once your order is placed. Nourishment To Go accepts no liability for orders delivered to incorrect address due to customer error.
Delivery is to Broome, Cable Beach, Djugun and Bilingurr only (including Lullfitz Drive and 4 Mile but excluding Coconut Wells and 12 Mile). The Delivery & Handling fee is set as a flat rate regardless of order size.

Customers agree to receive the order at the time of delivery or provide a designated recipient (eg. Receptionist or Administrator in a workplace). Any specific instructions must be provided at the time of order placement in the ‘Notes about your order’ section at Checkout.

Nourishment To Go accepts no liability for the loss, theft, or deterioration of any orders once they have been delivered. It is the customers responsibility to ensure the meals are placed in the fridge immediately after delivery.

As stated in FAQ, if you have opted to leave an esky in a shaded secure location for your order to be left, this must be stated in ‘Notes about your order’ section at Checkout. Nourishment To Go accepts no liability for the loss, theft, or deterioration of this order.

Where no one is available to receive the order or the delivery is refused by anyone present at the delivery address (and no esky has been provided and/or advised in the ‘Notes about your order’ section at Checkout), the customer will be contacted and the order will need to be collected from Natural Edge Performance at a specified pickup time during opening hours. No refund of delivery fee will be provided. Nourishment To Go accepts no liability for the loss, theft, or deterioration of the order during this time.

Customers must contact us within 24 hours if they have received an incorrect order. Nourishment To Go will take reasonable steps to rectify the situation by either replacing the meal(s) or offering store credit for your next order. Failure to comply with this policy may result in no meal replacement or store credit. This policy does not apply to goods which have been opened, used or damaged after delivery, or if any attempt has been made to alter the product, or if a customer has not been present to receive their meals within the agreed times.

Refund & Returns Policy

The Refund & Returns Policy covers refused or returned orders due to system error, or inability of Nourishment To Go to safely and correctly deliver an order.
This refund policy does not apply to goods which have been opened, used or damaged after delivery, or if any attempt has been made to alter the product, or if a customer has not collected their meals from the pick up location at the agreed time (as applicable).

Cancellation Policy

To receive a full refund, customers are required to give minimum 3 days notice, prior to and excluding delivery day, to cancel an order they have made. No refunds will be provided for cancellations made after 5pm Thursday for the respective Monday delivery. Where a public holiday falls on a Monday and delivery will be a Tuesday, no refunds will be provided for cancellations made after 5pm Friday for the respective Tuesday delivery.

Allergies

Nourishment To Go takes all care to keep allergens out of meals as stated. However, we cannot and do not guarantee that allergens won’t be present in a dish. The Nourishment To Go kitchen is used to prepare other meals that do contain allergens so we cannot and do not guarantee there will be no trace of allergens.
We do not recommend our meals to anyone with a known reaction to any allergen.
The customer also agrees to review the ingredients of each meal before purchasing. Nourishment To Go accepts no liability for an allergic reaction from consuming our products.

Third Parties

Nourishment To Go may from time to time use a trusted local courier service to deliver our meals. We will provide them with only the personal information that is reasonably required to deliver your order. This includes but is not limited to name, address & phone number. We will not disclose your personal information for any other reason.

Changes to this policy

Nourishment To Go may make changes to this policy at any time and it should be reviewed by customers frequently. Each time an order is placed the customer agrees to having read the terms & conditions.